At Pyramid Smart Glasses Inc, we are committed to providing innovative intelligent eyewear solutions and exceptional customer service. Our Team and Service Policy outlines our professional commitments, customer service standards, and support processes.
1. Our Team Commitment
Our team is composed of highly skilled engineers, designers, and customer support professionals dedicated to innovation and customer satisfaction. We uphold the following principles:
✔ Expertise & Innovation – We continuously improve our smart glasses using the latest technology.
✔ Customer-Centric Approach – We prioritize customer feedback to enhance our products and services.
✔ Ethical Standards – We operate with integrity, transparency, and respect for data privacy.
✔ Continuous Support – We provide ongoing assistance to ensure an optimal user experience.
2. Service Standards
We strive to provide reliable, efficient, and friendly service to all our customers. Our service commitments include:
🔹 Quality Assurance: Every product undergoes strict quality control before shipment.
🔹 Timely Support: Our support team responds to inquiries within 24-48 hours (business days).
🔹 Transparent Policies: Our return, exchange, and warranty policies are clear and fair.
🔹 Technical Assistance: We offer troubleshooting help and software updates for our smart glasses.
3. Customer Support
Our support team is available to assist with:
- Product inquiries and recommendations
- Troubleshooting and software updates
- Order tracking and delivery issues
- Warranty claims and repairs
📧 Contact Email: [email protected]
🕘 Support Hours: Monday – Friday, 9 AM – 6 PM (Local Time)
4. Warranty & Repairs
Our smart glasses come with a [Insert Warranty Duration] manufacturer’s warranty. If you experience technical issues, our team will provide troubleshooting assistance or arrange for repairs/replacement under warranty.
Warranty coverage includes:
✔ Manufacturing defects
✔ Hardware malfunctions (not caused by improper use)
✔ Software-related issues
Warranty does NOT cover:
❌ Physical damage due to misuse, accidents, or unauthorized repairs
❌ Normal wear and tear
❌ Loss or theft of the product
5. Service Limitations
While we strive for excellence, some services may have limitations:
- Support services are available only during working hours (excluding holidays).
- Certain repair/replacement requests may require additional processing time.
- Software updates and compatibility are subject to technical feasibility.
6. Service Policy Updates
We may update this policy periodically to improve our service quality. Any updates will be posted on our website with the “Last Updated” date revised.